Terms and Conditions

All fares quoted are for point to point and any diversions, stop over will be charged at a reasonable rate.
The London congestion charge is a fee charged on most motor vehicles operating within the Congestion Charge Zone (CCZ). All journeys involving London Congestion charging zones incur congestion charge of £12.
ALL INCLUSIVE FIXED PRICES No Hidden Charges; Meet and Greet included for airport and port pickups.
All cash fares are paid to the driver in British Sterling (£) at the end of your journey.
Credit card payments should be made at the time of booking unless passenger opted cash payment mode or booking via telephone.
Our Saloon and Estate cars are insured for maximum of 4 passengers only.
Our MPVs (Many People Carrier) are insured for maximum of 6 Passengers only.
We reserve the right to refuse any passenger and our services if their luggage’s are extremely excess and deemed as unsafe for the vehicle on the road.
Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer a hand of help in many cases with your luggage at the passenger’s discretion. Luggage delivery will be till the door of the premises.
www.Heathrowtaxi.net will prosecute any person who causes damage to any private hire vehicles booked through us.
There are seasonal 50% surcharges on our prices on specific dates only. These are 24th – 26th December & 31st & 1st of January of every year.
All payments can be made in cash or credit/debit card. In the case of card payments, your card will be charged before the day of the journey. In the event of a cash booking you should pay the driver cash (GB £) at the end of your journey.
At airports, once the flights have landed, passengers are allowed free waiting time of 1 Hour. Fares are based on a direct trip with passengers being ready to travel at the time and place as specified.
www.Heathrowtaxi.net shall not be deemed responsible if the passenger does not reach his/her destination for the following reasons:

Act of nature, explosion, flood, tempest, fire or accident, War or threat of War, sabotage, insurrection, civil disturbance or requisition.

Acts, restrictions, regulations, bylaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.

Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party)

Flight delays and / or flight cancellations.

Power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.
All our booking are completed by 3rd party owner drivers/operators. Job completion is based on the acceptance of 3rd party owner-drivers / operators.

CANCELLATION AND REFUND POLICY

(X) If a booking is cancelled by the customer within 6 hours from the pick up time on the day, 100% of all monies paid will be non-refundable.
All Cancellations are subject to a £12.00 cancellation charge or 20% whichever is higher other than clause (X).
Uncompleted/ un accepted jobs is refunded back without any deductions.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
All cancellations must be made via an email to which you will receive confirmation by us.
Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties